Shopping

How do I get 10% off my first order?

Sign up to my email list to receive 10% off your first order – the code will be sent straight to your inbox”

How do I know my ring size?

When choosing a specific ring size, we recommend being professionally sized at your local jewellers. If you can’t visit them and have ring that fits you already, you can use our Ring Size Guide or visit us at one of our upcoming markets.

The item I want is sold out or unavailable in my size.

Since I handmake every piece, I can often re-create sold out pieces or make them in your size. Just get in touch and I’ll do my best to help.

Do you offer Custom Orders?

Yes, we do offer custom orders. To start the conversation, all we ask is to make contact with us via email. Then we can start the process of creating your one-of-a-kind-piece.

Do you offer a warranty on your jewellery?

We want you to be 100% satisfied with your purchase, and offer a 90 day manufacturing warranty on our jewellery. If anything about your order is less than perfect, please contact us straight away, with a picture of your jewellery, order number and receipt number and we will be happy to sort it out for you.

Please note warranty does not cover neglect, wear and tear, lost items, bent items, accidental damage, tarnish, contact with chemical substances such as, but not limited to, creams, perfumes, oils, chlorine, cleaning products or acidic skin types which may cause discolouration. Scratches are not considered a manufacturing defect as they occur with everyday wear.

What metal is your jewellery made from?

The metals we use are two of the nine precious metals - Silver and Gold.

Our Silver is 100% recycled sterling silver (.925) and our gold is conflict-free 9ct and 14ct varieties.

We also offer 14ct gold-filled. Gold-filled is made by heat and pressure bonding a thin layer of gold to a brass core. The 1/20 notation refers to the ratio of karat gold to brass core by weight, which is 5%.

  • Karat gold covers the brass surface, making it tarnish resistant.
  • The value of gold-filled is greater than gold-plated since gold-filled metal has a layer of karat gold, not just a microscopic plating.

Are your gemstones real?

Most of our gemstones are naturally occurring and all are ethically sourced.

We do offer some man-made gemstones but this will be made clear in the description.

What currency is your pricing in?

All of our prices are listed in AUD (Australian Dollars)

Shipping

Can I collect my order from your market stall?

Yes, you can. Gratitude fills our hearts for choosing a treasure from our collection of handmade beach boho jewelry. Keep an eye on your inbox for a heartfelt message from us, where we'll share our thanks and appreciation. Inside, discover options to select the perfect spot for collecting your exquisite piece at our upcoming markets.

Can you gift wrap my order?

Every order is already beautifully wrapped in our branded tissue paper and placed inside a handmade recycled gift bag – perfect for gifting!

How long will my order take to process?

As we make each piece of jewellery by hand, from raw materials, your
order will take 2 weeks to be shipped. We will keep you abreast of the
progress of your piece/s.

How much is shipping?

Within Australia
All orders are sent via Australia Post Express Post, which includes tracking and guaranteed delivery. I offer a flat shipping rate of $14.65 within Australia.


Internationally
Unfortunately, we don’t currently ship internationally – but this is changing soon, so stay tuned.

My order hasn't arrived yet?

If your package does not turn up within the expected timeframe, please contact us and we will do our best to rectify the situation.

However, please be aware that we don’t consider a parcel lost in the post until it has been a full 30 days from the date of shipping (domestic) and 60 days (international) and we will not replace an item sooner than this.

What happens if my shipment is lost or stolen during delivery?

If your order is missing and the tracking information states that it has been delivered, please email us so we can help you. Australia Post have their own investigation processes and we work closely with them to locate, replace or refund your order.

Returns

Do you accept returns?

We offer a store credit or exchange on any purchase (excluding postage) subject to the following conditions:

  • Item(s) must be returned within 14 days of dispatch. We suggest all items be tried on as soon as they are received to ensue you are able to return items within this time frame.
  • Due to health and hygiene requirements, we cannot accept the return of earrings and toe rings.
  • We cannot accept return of custom orders (this includes rings), due to the personal nature.

We want you to be happy with your order and we will do what we can to sort out any issue.

We require items to be returned in the original packaging and in their original condition.

We cannot accept responsibility for repaying postage and handling charges.

What if my ring doesn't fit?

We encourage you to look at the detailed ring size guide before placing your order. However, if upon receiving your ring, it still is not quite right, we are happy to issue you a store credit for the ring (excluding postage), once we receive the ring back so you can re-order the correct size.

Please contact us and initiate the exchange process.

Please note, you will be responsible for return shipping costs.

Can I change or cancel my order?

We understand this can happen occasionally, so please contact us as soon as possible if you wish to change or cancel your order.

Once the making process has begun, you will not be able to change or cancel your order.

We reserve the right to cancel an order up until it is dispatched from our studio and a tracking confirmation email is sent.

I have received a faulty item or items I didn't order.

Please email us and we can resolve this for you as soon as possible.

Our obligations, under the Australian Consumer Law, include replacing the item (subject to stock availability), repairing the item, or providing a refund upon receipt of the item returning to our studio.

Return shipping of faulty or items received in error may be reimbursed by Kamala Designs upon proof of receipt of postage.

Do I have to provide proof of purchase for a refund/return?

Proof of purchase is required for all return items (including faulty goods). If you do not have a customer account and/or lose your receipt, you may be able to confirm your purchase using your credit card statement. We encourage all customers to opt for a digital receipt which is emailed or sent as a text to you and better for the environment.

How will I be refunded?

How you are refunded depends on your original payment method and whether you received the item as a gift. Upon receipt of the item(s), you will receive a refund for the purchase price (excluding original shipping costs) directly to the original method of payment used for purchase.

Where your item(s) were gifted to you or the items fall outside of a return, you may be offered a shop credit.

If you paid with a gift voucher, you will be refunded the amount via a gift voucher with a unique code.

We aim to process refunds quickly, but please allow up to 7 business days for returns to be processed.

Do I have to pay shipping to return items?

You will be responsible for shipping and handling charges to return any items. We recommend shipping via a traceable method and to retain proof of purchase until you have received confirmation that your return has been processed.

Lost shipments will not be refunded.

Gift certificates and gift wrapping?

Gift certificates are valid for three (3) years from the date of issue and are not redeemable for cash. Gift certificates are non-refundable.

Gift boxes are non-refundable.